Member of Technical Staff, Forward Deployment

01The Role

Every simulation Tenera runs depends on context: who the users are, what the product does, how the business measures success. As a Member of Technical Staff in Forward Deployment, you will get that context right. You will be the closest person to our customers, responsible for translating their business reality into simulation environments that produce results worth acting on.

This is not a support role. You will scope deployments, architect integrations, and own the quality of every simulation that ships to a customer. When a client trusts Tenera enough to change a product decision based on our output, that trust starts with the work you did to set it up correctly.

You will work closely with Deployment Strategists to understand and solve customer-facing problems, and with our platform Members of Technical Staff to turn those solutions into reusable capabilities that scale to future clients.

02What You'll Do

Own customer deployments end to end. From scoping the engagement through environment setup, simulation configuration, and delivery of results that drive decisions.
Architect simulation environments that faithfully represent each client's product, user segments, and business logic. Get the context right so the output is credible.
Build the domain model for each customer. Understand their users, metrics, competitive landscape, and decision-making process at a depth that earns their confidence.
Write production-quality integration code. Data pipelines, API connectors, custom tooling. Whatever is needed to connect Tenera to the client's systems cleanly.
Produce and present customer-ready reports face to face. Turn simulation results into clear recommendations, lead the conversation, and help customers decide what to do next.
Partner with Deployment Strategists to understand customer-facing problems, agree on what success looks like, and build solutions that address the customer's needs.
Build scalable solutions with our platform MTS. Turn lessons and implementations from customer deployments into reusable integrations, tooling, and platform capabilities that serve future clients.
Close the feedback loop between customers and product. Identify patterns across deployments, surface unmet needs, and shape the roadmap with evidence from the field.
Hold the quality bar. Every simulation that reaches a customer must match their observed reality. You are the last line of defense before delivery.

03What We're Looking For

2+ years in a customer-facing technical role: solutions engineering, forward deployment, technical consulting, or a comparable position where you owned outcomes, not just tickets.
Strong software engineering fundamentals. You write clean code, debug complex integrations, and work confidently with APIs, databases, and cloud infrastructure.
Experience producing customer-ready reports and presenting findings directly to customers face to face.
Proven ability to communicate with technical and non-technical stakeholders. You can run a room, write a clear spec, and build trust in the first meeting.
Sharp product instincts. You recognize when something is off before the customer tells you, and you know how to fix it or escalate it.
Judgment about where to invest effort. You know when C-level work is enough to test an idea or unblock a customer, and when the stakes demand A+ execution. Set the quality bar based on impact, risk, and how long the solution needs to last; make tradeoffs explicit without compromising correctness, security, or customer trust.
Comfort operating in ambiguity. You will be defining the deployment playbook, not following one.
Humble. You are quick to learn from customers, teammates, and evidence instead of defending your first answer.
Low ego. You care more about the best idea winning than being personally right.
Additional experience in data science or consulting is a bonus.

04How to Apply

Tenera is an in-person company, working 5 days a week in our SF office. Open to relocation. Meaningful equity for the right person.

01The Role

02What You'll Do

Own customer deployments end to end. From scoping the engagement through environment setup, simulation configuration, and delivery of results that drive decisions.
Architect simulation environments that faithfully represent each client's product, user segments, and business logic. Get the context right so the output is credible.
Build the domain model for each customer. Understand their users, metrics, competitive landscape, and decision-making process at a depth that earns their confidence.
Write production-quality integration code. Data pipelines, API connectors, custom tooling. Whatever is needed to connect Tenera to the client's systems cleanly.
Produce and present customer-ready reports face to face. Turn simulation results into clear recommendations, lead the conversation, and help customers decide what to do next.
Partner with Deployment Strategists to understand customer-facing problems, agree on what success looks like, and build solutions that address the customer's needs.
Build scalable solutions with our platform MTS. Turn lessons and implementations from customer deployments into reusable integrations, tooling, and platform capabilities that serve future clients.
Close the feedback loop between customers and product. Identify patterns across deployments, surface unmet needs, and shape the roadmap with evidence from the field.
Hold the quality bar. Every simulation that reaches a customer must match their observed reality. You are the last line of defense before delivery.

03What We're Looking For

2+ years in a customer-facing technical role: solutions engineering, forward deployment, technical consulting, or a comparable position where you owned outcomes, not just tickets.
Strong software engineering fundamentals. You write clean code, debug complex integrations, and work confidently with APIs, databases, and cloud infrastructure.
Experience producing customer-ready reports and presenting findings directly to customers face to face.
Proven ability to communicate with technical and non-technical stakeholders. You can run a room, write a clear spec, and build trust in the first meeting.
Sharp product instincts. You recognize when something is off before the customer tells you, and you know how to fix it or escalate it.
Judgment about where to invest effort. You know when C-level work is enough to test an idea or unblock a customer, and when the stakes demand A+ execution. Set the quality bar based on impact, risk, and how long the solution needs to last; make tradeoffs explicit without compromising correctness, security, or customer trust.
Comfort operating in ambiguity. You will be defining the deployment playbook, not following one.
Humble. You are quick to learn from customers, teammates, and evidence instead of defending your first answer.
Low ego. You care more about the best idea winning than being personally right.
Additional experience in data science or consulting is a bonus.

04How to Apply

Tenera is an in-person company, working 5 days a week in our SF office. Open to relocation. Meaningful equity for the right person.